Refunds & Exchanges

Refunds and Exchanges:
Lots of time and effort goes behind each and every item we make, and we take pride in the quality. If you're not satisfied with your item, we will work to our fullest to make sure you are a satisfied customer. If a manufactured item is purchased and you are not satisfied with the items quality you must notify us via email within 3 business days of receipt and we will do our best to replace or refund the item.
Order Cancellations on ALL Hand Crafted Items:
Although we hope you don't have to, if you do need to cancel please do so within 48 hours of placing your order.

A $10 cancellation fee will apply for any cancellations after the first 48 hours for any orders that we have NOT yet begun producing. If you've ordered a customized item and we have already begun production prior to your cancellation, there may be an additional cost charged to cover our time and materials already expended on your item.

Returns & Refunds on ALL Hand Crafted Items:

Custom/Personalized orders are NON-REFUNDABLE, unless of course there is a legitimate issue with the item upon arrival that our shop is at fault for. Custom/Personalized includes custom sizes/dimensions and items with your choice of personalized text.
We will not issue a refund for errors if we made the item correctly to the specifications in the listing or to those specifications you communicated to us.
If we are able to correct an issue that is not our fault fairly easily, we would be happy to do so, however you would be responsible for shipping costs to get the item to us and shipped back to you corrected.
On the other hand, if we failed to produce the item to your specifications as requested, we would certainly mitigate this issue at no further cost to you.

- **Example 1 (non-refundable): If you requested for us to make a custom size dog bed measuring 30" x 20" and we make it to those dimensions, but when you receive the item you realize it is too small for your dog, this is non-refundable as it is not our shop's fault that your measurements were inaccurate.

If you want us to fix the bed to fit different dimensions that will fit your pet, you would be responsible for shipping costs to return the item to us for correction, provide a return label for us to ship it back to you once fixed, and any additional materials costs incurred to correct it.

- **Example 2 (refundable): If you requested for us to make a custom size dog bed measuring 30" x 20" and we make it size 26" x 17" and when you receive the item it is too small for your dog, we would take responsibility for this issue and ensure the right size bed is produced and shipped to you in a timely manner.

If you decide to return your non-customized item due to changing your mind or just not liking it, you will be responsible for the cost of return shipping fees. You have 3 days from the delivery date of your item to decide to return it. You must notify us via message to advise you are returning the item and provide the tracking number issued for the return shipment. We will refund your money back, minus the shipping fees incurred when we shipped the item to you initially, once we receive the item in the original condition as it was when we sent it to you.

Correction of errors made by our shop:

Although we do not anticipate this occurring, if an item is incorrect / does not accurately meet the specifications you communicated upon ordering, we will pay to have it shipped back to us, repair it or replace it, and ship it back to you for no additional cost. Your satisfaction is important to us, so we will make all reasonable efforts to correct any errors caused by our shop.